Frequently Asked Questions

What does my hosting package include?

That depends on what package you requested when you requested services. See our hosting page for details. We presently offer our standard hosting plan and our Commerce SSL hosting plan

Standard Plan: $35.00/mo $50.00 setup fee
20 POP and Web based Email Accounts, domain services, yearly domain name renewal, cgi-bin, ftp access, Ensim Administrator Interface, optional FrontPage extensions, PHP, MySQL database, awstats statistics reporting, virus and spam protection, 500 MB disk space, 10GB data transfers.

Commerce SSL Plan: $45.00/mo $75.00 setup fee
50 POP and Web based Email Accounts, domain services, yearly domain name renewal, cgi-bin, ftp access, Ensim Administrator Interface, optional FrontPage extensions, PHP, MySQL database, awstats reporting, virus and spam protections, 1GB disk space, 50GB data transfers, dedicated IP address, SSL (does not include SSL certificate, call for current pricing).

Platinum SSL Plan: $58.00/mo $75.00 setup fee
Unlimited POP and Web based Email Accounts, domain services, cgi-bin, ftp access, Ensim Administrator Interface, optional FrontPage extensions, PHP, unlimited MySQL database, awstats & Urchin statistics reporting, virus and spam protections, 2GB disk space, unlimited data transfers, dedicated IP address, SSL (does not include SSL certificate, call for current pricing).

Is Image::Magick installed on my server?

Yes, Image Magick is installed on all our servers.

Do you provide hosting for any type of websites?

No. Pabodie Design Studios provides hosting services for our design clients only. We have designed, configured, and installed all of our hosted sites which allows us to maintain the overall integrity of our servers.

Do you backup my website and my data?

Clients are responsible for backing up their own websites. Pabodie Design Studios does perform a daily serverwide backup to be used in the event of equipment failure. Clients should backup and maintain current copies of all MySQL databases and any other programs utilized within their sites as Pabodie Design Studios is not responsible for loss of data.

I am having problems with my html editor or ftp application, can you help me?

At the time your hosting account is setup, Pabodie Design will provide you with the correct username, password and ftp address to use with your software.

Clients whose sites we have configured for use with Adobe Contribute software can ultilize us for support billable at our current hourly rate.
We do not provide technical support for 3rd party programs or anything outside basic ftp information, or basic Ensim Interface information. You will need to consult the help files for your software or contact your software provider for assistance.

What is the Ensim Domain Administrator?

The domain administrator allows you to login to administer your domain options including adding and deleting users email addresses and passwords, monitoring your band width and harddrive usage, weblog statistics and more. Your available options will depend upon your particular hosting plan.

What is the Ensim User Administrator?

The user administrator allows you to login to your personal account to change your preferences and settings for your email password, email vacation autoresponders, and spam controls.

How do I setup my email?

You can choose to use our webbased email system “WebMail” (formerly Squirrel Mail), you can configure an email client such as Outlook or Outlook Express, or you can use them in combination.

Pabodie Webmail:

To access WebMail, substitute your own domain name for the mydomain section below. The link will take you to your login page. Sample link: www.mydomain.com/mail

NOTE: Your login is your full name ie: myname@mydomain.com.
There are many options you can setup within Pabodie Webmail to change the look and feel and functionality ie: add and reconfigure your folders, preferences, change colors etc.

Emailusing Outlook or Outlook Express or other email client software

NOTE : Where we refer to “yourdomain.com”. please substitute your own domain name. Where we refer to “username”, please substitute the login name you chose when setting up your account.

1. Email address and User account: Your email address and user account settings on a pabodie design server is user@mydomain.com. You must use the full domain extension both for user name and email address, and not just your user name or you cannot connect properly. You can use any email program you choose to send and receive email as long as it supports the POP3 standard. Both Netscape and Internet Explorer come with POP3 compliant email programs. Other popular options are Outlook, Outlook Express, Netscape and Eudora.

2. Incoming (POP3) & Outgoing (SMTP) Mail settings: The two key pieces of info rmation needed to setup your account are settings for incoming and outgoing mail. Your incoming and outgoing mail server settings should both be set to "mail.mydomain.com". Please note that many ISP's are now requiring you to use their outgoing server settings when sending outgoing mail and if this is the case, you will need to substitute their required settings in the SMTP server field.

3. Outgoing Server Requires Validation: To cut down on spam, we validate our users sending mail. Your mail program will have a setting called “my SMTP server requires authentication”. You need to place a checkmark in the box next to this setting or you will be unable to send mail. This is usually located on the advanced tab of your mail setup. (Note: this is not the SSL authentication setting).

4. Once you have added your username, POP3 and SMTP server settings, and checked the server validation box as described in steps 1-3, you should be ready to go! Log on to the internet and test your settings.

Please feel free to call should you experience any problems setting up your mail.

I'm having problems sending email with Outlook or Outlook Express. Why?

Usually, problems sending email with Outlook or Outlook Express are due to authentication problems.

If you try to send mail before receiving mail, you will get an error. Your mail server requires you authenticate who your are before you can send email. When you retrieve your email you authenticate yourself by confirming your user name and password. Try to "receive" or "check" mail before trying to send your email again. This should resolve the problem.

If you are using Outlook, or Outlook Express - you need to make sure in the account setup, that the box for "My server requires authentication" is checked and that the "Use same settings as my incoming mail" radio button is checked. (All of this is on the "servers" tab in the account setup). 

If you continue to have a problem authenticating, check the box next to "logon to incoming mail server before sending mail".

NOTE:  For security reasons, many Internet Server Providers require that you use their outgoing server. If this is the case, then you will need to replace the information in the outgoing server box with the correct login and password obtained from your ISP.