HOsting support policy

Free Support Services

Pabodie Design Studios will provide. free of charge, support for your web hosting. Most support questions or problems can be answered in our FAQ availalbe in our client account portal. If your question is not answered there, or to request additional support please contact our office via your client support portal or call us at 419-433-4772.

Please also review our Hosting Terms of Service.

Free Support Services are defined by:

  1. Assistance with setup or basic operation of applications or scripting provided as a part of your hosting service. (Cpanel interface, Web Statistics, etc.)
  2. Information regarding the required paths or availability of services to run applications or scripting you wish to install.
  3. Problems or errors with FTP, HTTP, SMTP, POP, IMAP or mySQL services.
  4. Assistance with initial setup of your email application.

Support Hours:

Telephone Support: 9:00am - 5:00pm Monday-Friday 866.570.6038
PDS Client Portal Ticketing system: Available 24/7. Hosting support tickets are responded to 7 days per week, 7:00am - 7:00pm

 

Paid Support Services

Assistance with services outside the scope of your web hosting can be provided for an hourly charge, at the discretion of the Pabodie Design Studios representitive. These services include but are not limited to:

  1. Third party applications or scripting not provided as a part of your hosting services (i.e. installed by you or your representative).
  2. Setup or configuration of services not provided as a part of your web hosting.
  3. Setup or configuration of modules not currently operational or modification of existing modules on Pabodie Design Studios servers.
  4. Training in use of mySQL, phpMyAdmin, FrontPage, Contribute or other applications.
  5. Transfer of your web site files from other servers to ours, or from our server to another server.
  6. Transfer of your web site files or reinstallation of programming due to an upgrade of services.
  7. Software or hardware issues on your local computer.
  8. Trouble shooting problems or conflicts with your ISP (connection) services.
  9. Trouble shooting problems or errors with your web site not related to server performance.
  10. Repeated assistance in setup of your email client software.